Q: How do I create My Infotriever account?
A: Simply right click on the Infotriever software icon in your system tray, select Register, and follow the steps.
Q: How do I create my own personal LiveContact?
A: Just right mouse click on the Infotriever icon in the system tray and select Personalize. Once you personalize your Infotriever, you will be given the option to create your own LiveContact.
Note: you must have the Infotriever software to create your LiveContact.
Q: How can I change the e-mail address or password that I use to login to my home page?
A: Click on the Infotriever icon in the system tray, click on My Home Page, and enter your password to login. Select Change e-mail or password to change the e-mail address or password that you use to login.
Q: How can I get a new signature link?
A: Click on the Infotriever icon in the bottom right of your screen, click on My Home Page, and enter your password to login. Select Start again with a new myInfotriever Link to retire your LiveContact and get a new one. Those who have captured your contact information will not be automatically updated. Note that your retired LiveContact cannot be used again by anyone, including yourself.
Q: I have more than one e-mail signature defined. Which signature will Infotriever add my link to?
A: Infotriever will append your link to all your existing e-mail signatures.
Q: I forgot my password. Is there a way to get it back?
A: We can e-mail it to you. Visit my.infotriever.com, or right-click on the Infotriever icon in the lower right corner of the screen, and click on My Home Page. Click on Forgot your Password? and enter your e-mail address.
Q: How can I change the password I use to Login?
A:
- Visit my.infotriever.com or right-click on the Infotriever icon in the lower right corner of the screen, and click on My Home Page.
- Enter your e-mail address and password to login, and then click on Change e-mail or password.
- Scroll down to the Change Password section, and enter your e-mail address, your old password, and your new password.
- Enter your new password again in the Confirm New Password box, and then click the Change Password button.
Q: How can I change the e-mail address I use to Login?
A:
- Visit my.infotriever.com or right-click on the Infotriever icon in the lower right corner of the screen, and click on My Home Page.
- Enter your e-mail address and password to login, and then click on Change e-mail or password.
- Scroll down to the Change E-mail section, and enter your old e-mail address, your password, and your new e-mail address.
- Enter your new e-mail address again in the Confirm New E-mail box, and then click the Change E-mail button.
Q: Why are updates no longer appearing in my organizer?
A: By default, Infotriever is configured so that you must select whether or not you will accept updates to existing information in your organizer. When the Infotriever icon is pulsating, it means that updates to existing events or contacts are waiting to be added to your organizer. Updates will remain in a pending state until you accept or reject them. To view a list of pending update, click on the Infotriever icon and select Pending Items. All pending updates are default marked to be accepted. You can uncheck the boxes beside those items that you do NOT want to accept. Once you have reviewed the updates that are pending, and deselected the ones to be rejected, click on OK to process the updates.
If you are a Palm OS handheld user, you'll need to perform a HotSync in order to view the update(s) in your organizer. For all other organizers, the information will be inserted immediately. The Infotriever icon will stop pulsating once you have accepted and/or rejected all pending items. See the Infotriever User Guide if you wish to configure Infotriever to accept updates automatically.
Q: I have changed organizers but items that I download are still going into my old organizer. How do I change it?
A: To change your Organizer, please do the following:
- Right mouse click on the Infotriever Icon in the System Tray.
- Select Preferences in the menu. A tabbed dialog box will appear.
- Under the Organizer tab you will see your currently selected Organizer in a drop down list. Select your new Organizer from the drop down list.
- You will be prompted to download and install the Infotriever support file for your new organizer. Once it is finished downloading click on OK.
Q: When I download a travel itinerary to my organizer I notice that the event times are not adjusted for my current time zone setting. How can I change that?
A: Depending on the travel site that you have visited to download your itinerary, the travel provider may not be explicitly specifying the time zone for the itinerary events. The travel site is providing Infotriever with an absolute time. Events of this nature will be entered exactly “as-is” into your calendar without compensating for your time zone setting.
For example, an absolute time flight from 7 - 9 PM would be created as a 7 - 9 PM event, regardless of whether your time zone setting is Eastern Standard Time or Pacific Daylight Time.
Unfortunately, this may be a limitation of your travel provider or their site. If you look at the majority of printed itineraries, you will notice that flight times do not specify time zones. The data that is sent to your calendar via Infotriever originates from the same travel servers and lacks time zone information.
For more information, please consult the help or FAQ section of your travel site or contact your travel provider.
Q: When I change the time zone on my computer, I notice that the times change for all of my calendar events.
A: For some calendar applications, such as Microsoft Outlook and Lotus Notes, changing the time setting of your computer will cause all of your event times to change in accordance with the new time setting. This may be a feature of your particular calendar application.
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