Q: What is Infotriever?
A: Infotriever is a communication service that delivers events and contacts from company websites, emails and back end systems into user calendars and address books.
Q: Where can I use Infotriever?
A: You can use Infotriever to download the event or contact information you want from any Infotriever-enabled site. For example, you can use Infotriever to:
- save your travel itinerary to your calendar
- download important public company investment events
- save the contact info of your favorite venues.
For a complete list of Infotriever-enabled partners, please click here.
Q: How can I get more out of Infotriever?
A: Users
We have a number of great features that are available only to Infotriever account holders, such as free dynamic business card information for your emails and websites, access to your personalized portal for improved management of your Infotriever events and contacts, and much more. To create your own Infotriever account, right click on your Infotriever icon in the system tray, and select Personalize -> New User.
Businesses
Step 1 is to start using Infotriever, step 2 is to get more out of it. Please email us at sales@infotriever.com to determine if Infotriever can help your business and how you can get the most out of it.
Q: How can I get other companies to use Infotriever?
A: We are always happy to enable new partners with Infotriever to provide greater benefits and service to you. In fact, partners that enable their website and emails with Infotriever show how much they care about their service to you. If there is a company you would like to see using Infotriever, please write us here.
In addition, nothing means more to a company than hearing directly from their valued customers (well, at least in our view of the world!). If you know of a company you would like to see using Infotriever, we suggest you write them an email. You should be able to find the correct email on the "Contact Us" page of their website but failing that, feedback@COMPANYNAME.com or webmaster@COMPANYNAME.com are usually pretty good guesses.
Q: How do I send you my feedback?
A: We welcome your feedback, whether to tell us how great you think Infotriever is or to provide your suggestions on how we can improve for you and our partners. Please write us with your comments.
We are always interested in hearing experiences from Infotriever users. If you have one you would like to share, please share it with us and include your name, position title, and company.
Q: How much does Infotriever cost?
A: Users
Infotriever is free for users. At some point, we may offer premium services that will carry a modest fee, but it will be very clear when we do and the basic Infotriever services will continue to be free.
Businesses
To enable Infotriever for your customers, or to deploy Infotriever for many users in your company, please contact us.
Q: What are the benefits of using Infotriever?
A: Users
- Convenience;
- Time savings;
- Control over your vital information.
Businesses
- Increased customer loyalty;
- Competitive differentiation;
- Improved customer service;
- Increased sales;
- Increased event registration and attendance.
Q: How can we use Infotriever at our company?
A: Users
To deploy Infotriever for many users in your company, please contact us.
Businesses
Infotriever differentiates your service and increases customer loyalty. For a complete description of the benefits and the features for corporate licensing, please see www.infotriever.com/solutions.asp.
Q: How long does it take to start using Infotriever?
A: Users
The first time, it will take about 30 seconds to download the free 420K Infotriever desktop software application. After the first time, it should take no more than 5-10 seconds to download the event or contact information you want, depending upon the speed of your internet connection and the processing speed of your computer.
Businesses
For Infotriever Express, it takes about 1 business day the first time to open your Infotriever account, pre-purchase your downloads, enable your events or contacts, and post them on your website or in your emails. Subsequently, Infotriever-enabling your events or contacts should take no more than 5-10 minutes each.
For Infotriever, including personalization, automatic updating, and other features, implementation takes 2-4 person-weeks. Please contact us for more details.
Q: Where does Infotriever deliver my information?
A: Infotriever delivers event and contact information directly into the calendar and address book of supported organizers or personal information managers.
Q: What are the system requirements for Infotriever?
A: Organizers
- Microsoft® Outlook® 97/98/2000/XP
- Lotus Notes® 4.6/4.7/5.x/6.0
- Palm OS® handheld devices using Palm Os 3.x+ ACT!TM 2000/6.0
- Microsoft® Outlook® Express all versions (contact support only)
- Netscape® Messenger 4.5+ (excluding 6.0) (contact support only)
If there is an organizer you would like Infotriever to support, please email us at service@infotriever.com.
Browsers
- Internet Explorer 4.1+
- Netscape 4.7x/4.8x/6.x
Browser support may vary depending upon the Infotriever enabled partner site that you visit. Please check with the individual sites for their browser support policy.
Operating Systems
- Microsoft Windows 95/98/ME/2000/XP/NT 4.0 SP6
Q: What is Infotriever's privacy policy?
A: The executive summary is that Infotriever is 100% permission-based, and we never spam, or sell or share any personally identifiable information without your consent. Infotriever is not spyware and does not contain spyware of any form. For our full TRUSTe-certified privacy policy, please see our privacy policy.
Q: Does Infotriever present any security concerns?
A: No. Infotriever uses standard http and https to communicate information. Infotriever does not contain or transmit viruses. For more information, please see our security policy.
Q: How do I uninstall Infotriever?
A: As much as we hate to hear that you would like to uninstall Infotriever, to uninstall, simply left-click the "Start" button at the bottom left of your desktop, and then go to Program -> Infotriever -> Uninstall Infotriever.
It's that easy. If you have chosen to uninstall Infotriever, we would love to hear how you think we can improve at feedback@infotriever.com.
Q: What ports and Internet addresses must be added to my firewall in order for Infotriever to work correctly?
A: To fully utilize the Infotriever client functionality, the following servers will need to be accessible from within your corporate environment:
- my.infotriever.com (65.110.161.228)
- group.infotriever.com (65.110.161.229)
- download.infotriever.com (65.110.161.230)
If you have strict firewall policies, you may need to alter the firewall configuration to allow outbound traffic to the above 3 sites via HTTP (port 80) and HTTPS (port 443).
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