A: 

This will occur if you have Internet Explorer set to not reuse windows. To check this setting please do the following:

• In IE go click on Tools -- Internet Options from the menu. A tab dialog box will appear.
• Click on the Advanced tab.
• Under the heading Browsing there is an option to Reuse windows for launching shortcuts. This box should be checked in order to eliminate the extra window.
• Click Apply and then OK to apply the setting.

A: 

The Infotriever software is designed to automatically update itself with newer versions. There are different types of Infotriever updates:

Required: A required update must be accepted by clicking the "Yes" button on the Update message box. If you do not accept a required update, the Infotriever client plug-in will shut down. The next time that you start Infotriever or attempt to download information, you will again be asked to update.

Optional: An optional update can be declined. However, we do recommend that you accept the update at your earliest convenience as there may be new features or maintenance that will improve your usage of Infotriever. Once you click "Yes" to accept an update, a dialog showing the status of the update is displayed. When the update completes the Infotriever icon will again be displayed in the Windows system tray.

The Infotriever activity log will record successful product updates.

A: To reinstall Infotriever on your new computer and re-connect to all of your live Infotriever events, simply visit the Infotriever web site and identify yourself as an existing user in the last step of the installation. You must have an Infotriever account to use this option.

A: Yes and No… Infotriever remembers which data you captured, so the next time you install it on a new PIM you can re-download all the events and contacts you previously captured.  However, Infotriever does not upload contacts and events, and does not synchronize between desktop devices.

A: Clicking the Check for Product Updates button checks specifically if the software itself has been updated.  If there is a new version, the software will automatically update itself.  The Check for Updates Now option applies to any event or contact information that may have been updated.  This is automatically done periodically throughout the day, but you can force an update check by clicking on Check for Updates Now.

A: Infotriever is configured by default, to launch whenever Windows starts. If you would prefer to start Infotriever yourself only when you want to check for updates, click on the Infotriever icon in the system tray and select Preferences. Under Advanced settings, click on the Launch with Windows box to remove the checkmark. You can now start Infotriever from the Start button whenever you want it to run.

A: 

To clear the activity log please perform the following steps:

1. Double click on the Infotriever icon in the system tray.  The MY ACTIVITY log will appear.
2. On the left hand side, click on the menu item labeled PREFERENCES.  A tabbed dialog box will appear.
3. Click on the ADVANCED tab.
4. Click the CLEAR LOG button.  Your log file will now be cleared.

Please note that this will only clear the items in the Infotriever application’s activity log. The items will NOT be removed from your calendar or contacts.

A: 

To unsubscribe from events and no longer receive updates please perform the following steps:

1. Double click on the Infotriever icon in the system tray.  The My Activity log will appear.
2. On the left hand side click on the menu item labeled EVENTS.  The myInfotriever Manage Events page will appear listing all events that you are linked to you. (If you have personalized your Infotriever client, you will be asked to log into the myInfotriever portal first.)
3. Select the unwanted event(s) and click on the UNLINK button.  Depending on how the items were created, you may have to manually remove unwanted items from within your organizer's calendar.

A: No.  Auto updating is an implementation option that some partners currently cannot or choose not to support.  If you are looking for site-specific information, it is recommended that you contact the individual site.  If you know that there are updates to your event and it has not updated, just visit the site and re-download the item.

A: We offer a service called Infotriever Express that enables users to create events using the Infotriever system.  The pricing guide can be found at http://www.infotriever.com/buy.asp.  A brief overview of the Infotriever Express system can be found at http://www.infotriever.com/6_step_popup.asp.  For more information please email sales@infotriever.com.

A: 

In order to reset your account, we will require several pieces of information from you:

• The email address that you want to use as your user name
• Your current Infotriever ID number.

To get your current Infotriever ID number, please do the following:

• Right mouse click on the Infotriever icon in the system tray.
• Select ABOUT from the menu. A HELP-ABOUT Dialog box should appear.
• On this screen you will see a Infotriever ID number. Please record this number and email it to service@infotriever.com with the email address you would like to use as your username.

With these two pieces of information, we will reset your account.