Technical Support

Company *

Which operating system are you using on your computer? *
Select OneMicrosoft Windows 7Microsoft VistaMicrosoft Windows XPMicrosoft Windows NTMicrosoft Windows 2000Microsoft Windows (other)Mac (any)LinuxUnixOther

Which browser and version were you using when the issue occurred? *
Select OneMicrosoft Internet Explorer 9.xMicrosoft Internet Explorer 8.xMicrosoft Internet Explorer 7.xMicrosoft Internet Explorer 6.xMicrosoft Internet Explorer 5.5 or belowMozilla / Firefox (any)Netscape (any)Other

Which organizer/calendar do you use? *
Select OneMicrosoft Outlook 2010Microsoft Outlook 2007Microsoft Outlook 2003Microsoft Outlook XP (2002)Microsoft Outlook 2000Lotus Notes 8.xLotus Notes 7.xLotus Notes 6.xLotus Notes 5.xMac (any)Google CalendarOther

How were you connected to the Internet when the issue occurred? *
Select OneCompany/Office Network - Primary Office LocationCompany/Office Network - Another OfficeHome Office - With an Office VPNHome Office - Without an Office VPNHome - Through an ISPTemporary Network (e.g. Wi-fi Hotspot)Other

What were you doing when the issue occured? *
Select OneDownloading informationSigning up for the Infotriever Add to Calendar ServiceInstalling the Infotriever Desktop Client Software

What website were you using when the issue occurred? (Please enter the name of the company or copy and paste the website URL):

Please describe what happened, including any error messages you may have encountered:

Please search for the file named ifblog.txt on your drive, and upload it here:

Please search for the file named ifblog2.txt on your drive, and upload it here:

Enter the characters (without spaces) shown in the image.